Refund & Returns Policy

Refunds and Returns Policy

Last Updated: November 5, 2024

At Digital Growth Assist, we strive to provide high-quality digital marketing services that meet our clients’ needs. We understand that sometimes situations may arise where you may request a refund for services purchased. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds to ensure transparency and fairness for both our clients and our business.

1. Scope of Policy

This policy applies to all digital marketing services purchased directly from Digital Growth Assist on our website, https://digitalgrowthassist.com/ (“Website”). By purchasing our services, you agree to this Refunds and Returns Policy.

2. Refund Conditions

Since we provide digital services tailored to each client’s needs, refunds are available only under certain conditions. Refunds may be granted if:

  • The service has not yet been initiated.
  • The deliverables promised within a Service Agreement or Statement of Work (SOW) were not met, provided that any issues were reported to us in a timely manner and within the refund window.
  • There was a clear failure in service delivery due to Digital Growth Assist’s actions, and attempts to remedy the situation were unsuccessful.

Please note: Refund requests based on change of mind or dissatisfaction unrelated to service quality or delivery do not qualify for refunds once work has started.

3. Non-Refundable Services

Certain fees or services are non-refundable due to the nature of the work, including:

  • Consultation Fees: Initial consultation or strategy sessions are non-refundable.
  • Completed Services: Services that have been fully delivered and accepted by the client.
  • Subscription Payments: Monthly or recurring subscription fees are non-refundable once charged, but you may cancel future subscriptions.

4. How to Request a Refund

If you believe you qualify for a refund based on the conditions outlined, please follow these steps to initiate your request:

  1. Contact Us: Send an email to digitalgrowthassist@gmail.com with the subject line “Refund Request” and provide the following information:
    • Your full name
    • Date of purchase
    • Service purchased
    • Reason for refund request, including any specific issues related to service quality or delivery
  2. Review Process: Once we receive your refund request, our customer support team will review the details within 7 business days. We may reach out to you for further information or clarification as part of the assessment process.
  3. Resolution and Notification: We will notify you of our decision via email. If your refund request is approved, we will provide details on the refund amount, any applicable deductions, and the estimated timeframe for processing. If the request is not approved, we will outline the reasons.

5. Refund Processing and Timeframes

Approved refunds are processed as follows:

  • Method of Refund: Refunds are issued to the original payment method used at the time of purchase. If the original method is unavailable, alternative arrangements may be discussed.
  • Processing Time: Refunds may take up to 14 business days to process from the date of approval, depending on your financial institution.

6. Partial Refunds and Deductions

In some cases, a partial refund may be issued based on the percentage of work completed prior to the refund request. Fees may also apply in certain circumstances, including but not limited to:

  • Administrative costs related to processing the refund.
  • Fees incurred from third-party vendors or software used as part of the service delivery.

We will inform you of any deductions or fees in our email response regarding your refund request.

7. Changes to Services and Refund Policy

Digital Growth Assist reserves the right to modify or discontinue any services or update this Refunds and Returns Policy at our discretion. Any changes to this policy will be posted on our Website, and the “Last Updated” date will reflect the most recent updates. Continued use of our services after any such updates constitutes acceptance of the revised policy.

8. Contact Information for Refund Support

If you have questions about this Refunds and Returns Policy or need further assistance, please contact us at:

Digital Growth Assist
Email: digitalgrowthassist@gmail.com
Address: Brgy. 176, Caloocan City, NCR, Philippines

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.

This policy ensures clarity, fairness, and transparency in the event of refund requests.